Terms & Conditions • ข้อกำหนดและเงื่อนไข

EV Charger Subscription – Terms & Conditions

Phithan Green Co., Ltd. (“Company”) – Version 1.2 • Effective: 1/9/2025

1) Definitions

• Charger: ABB Terra AC Wallbox (model/rating per quotation/addendum).
• Service: Subscription to charger hardware, maintenance, technical support, and connection to the Company’s platform/app.
• Subscriber: Customer who subscribes to the Service and accepts these Terms.
• Billing Cycle: Every 30 days from the actual activation date enabled by the Company.
• Contract Documents: Quotation/Work Order/Addendum/Company Policies, all forming part of this agreement.

2) Plans & Fees

• Subscription fee: THB 1,690 per 30-day cycle (VAT included), covering the charger unit and standard charging cable (accessories excluded).
• The Company may change prices with at least 30 days’ advance notice. The Subscriber may cancel before the effective date without penalty.

3) Installation Fee & Site Readiness

• Installation is charged separately and prepaid per quotation (any waived-installation promotion must be explicitly stated in Company documents).
• The Subscriber must provide suitable electrical system/earthing/protection and Internet/Wi-Fi or mobile signal for connectivity.
• The Company may inspect/approve standards before activation and may refuse installation/activation until issues are rectified.

4) Relocation & Re-installation

• Relocation or point change must be performed by the Company’s team with prior written consent.
• Fee to remove & re-install the unit: THB 2,000 (excludes electrical works/materials).
• Third-party work may void warranty and the Company reserves the right to claim damages.

5) Payment via Stripe

• Prepaid automatic charge every 30 days via credit/debit card through Stripe.
• The Company does not store full card data; Stripe processes card data (e.g., PCI DSS). The Company only receives token/last 4 digits/card type for recurring charges.
• Subscriber consents to automatic renewal until cancellation under Clause 6.
• If a charge fails, the Company will send an update link and retry within 7 days; thereafter Service may be suspended. If overdue exceeds 30 days, the Company may remove the unit and terminate.
• Tax invoices are issued electronically per provided details; withholding tax certificates (if any) must be sent within 30 days from payment date.

6) Term, Renewal & Cancellation (No Proration)

• Monthly agreement with automatic 30-day renewals.
• Cancel before the next renewal date via the Company’s designated channel to take effect from the next cycle.
• No pro-rated refunds for a cycle that has started, including suspensions/terminations due to breach or non-payment.

7) Ownership, Use & Risk

• The Charger remains the Company’s property at all times. No transfer, sub-lease, pledge, sale, or commercial charging for fees unless authorized (e.g., CPO/app connection designated by the Company).
• Use per manuals and return the unit in good condition upon termination.

8) Damage, Loss or Theft

• In case of damage/loss/theft, the Subscriber agrees to compensate the actual loss or not less than 70% of the listed product value notified by the Company (whichever is higher).

9) Inspection, Maintenance & Firmware Updates

• The Company may inspect/maintain/update firmware with prior notice (except urgent security cases). The Subscriber shall facilitate access and connectivity.
• Maintenance is provided during the subscription at no additional charge (misuse/user-caused issues excluded).

10) Prohibitions on Modification/Third-Party Work

• No modification/alteration or actions affecting the hardware/software/firmware without authorization.
• No removal/re-installation by third parties; violation may void warranty and the Subscriber is liable for all damages.

11) Warranty

• Manufacturer (ABB) warranty for 4 years from installation (per manufacturer documentation).
• Under the subscription, the Company may repair/replace/provide an equivalent loaner at its discretion to ensure continuity (misuse/modification/force majeure excluded).

12) Remote Suspension/Deactivation

• The Company may suspend or remotely disable the Charger for non-payment, safety reasons, misuse, or breach of these Terms.

13) Privacy & Personal Data (PDPA)

• The Company collects/uses/processes data necessary for service provision (contact, charging history, device status, billing/payment, app/platform data).
• Card data is processed by Stripe as the Company’s processor; the Company does not see/store full card numbers or CVV, using tokens only for recurring charges.
• Stripe processing may involve cross-border transfers; the Subscriber consents to such transfers for payment purposes.
• Data subject rights and DPO contact follow the Company’s PDPA notice: [DPO/PDPA email/phone].

14) Limitation of Liability

• No liability for indirect, special, or consequential losses (e.g., lost revenue from inability to charge).
• Total liability is limited to fees paid in the preceding 12 months from the event date.
• Nothing limits statutory consumer rights or liability for willful misconduct, gross negligence, or bodily injury/death.

15) Force Majeure

• No party is liable for failure due to events beyond reasonable control (e.g., natural disasters, war, government orders, public emergencies).

16) Assignment & Subcontracting

• Subscriber may not assign rights/obligations without the Company’s consent.
• The Company may assign/subcontract to affiliates or subcontractors while remaining responsible for the Service.

17) Amendments

• The Company may amend these Terms with at least 30 days’ prior notice via email/website/app. If not accepted, the Subscriber may cancel before the effective date.

18) Governing Law & Jurisdiction

• These Terms are governed by Thai law and subject to Thai jurisdiction.

19) General

• These Terms together with the Contract Documents constitute the entire agreement. If any clause is invalid, the remainder continues in force.
• Failure or delay to exercise a right is not a waiver.
• Cancellation/Customer Support: admin@phithangreen.com / 065-628-5566 / Mon–Sat 09:00–18:00.